HDFC ERGO, Google Cloud partner to set up Center of Excellence for generative AI

HDFC ERGO General Insurance, one of India's leading private sector general insurance companies, has announced the establishment of a Centre of Excellence (CoE) for generative artificial intelligence (AI) to further strengthen its digital strategy. Partnering with Google Cloud, HDFC ERGO, in a press release, said it aims to leverage innovative solutions to provide hyper-personalized customer experiences using Generative AI.

HDFC ERGO said it has consistently been at the forefront of adopting cutting-edge technology to democratise insurance and offer efficient and customer-centric services.

"As a 'digital first' organization, HDFC ERGO believes that generative AI holds the potential to unlock significant untapped opportunities in the insurance sector, aligning with the regulator's vision of 'Insurance for All by 2047'," stated Sriram Naganathan, the Chief Technology Officer (CTO) of HDFC ERGO General Insurance. "Our partnership with Google Cloud further reinforces our commitment to providing enhanced customer experiences through the adoption of new technologies. The new CoE will enable us to explore new dimensions of hyper-personalization, playing a pivotal role in reaching out to new customer segments."