A lot of people think you need to drop out of college or quit a terrible job to start a business. But Jeff Bezos was different.
He had a well-paying job and a stable career in New York City when he became obsessed with his idea for Amazon but, unlike many in his league, he very well knew that if you want to be successful in business, you have to please the customer.
The mission statement of Amazon.com has always centered around its primary focus—the online Amazon.com customer.
Bezos has publicly referred to the Amazon.com mission statement as the guiding force behind his leadership decisions many times in the company's history.
"If there is one thing Amazon.com is about, it is obsessive attention to the customer experience, end-to-end," Bezos explained his ambitious vision for Amazon in a 1999 interview with CNBC.
While many companies are worried about having competition, Bezos knows that if you win the customer, there is no competition.
"I believe that if you can focus obsessively enough on customer experience -- selection, ease of use, low prices, and more information to make purchase decisions with, if you can give customers all that plus great customer service ... then I think you have a good chance and that is what we are trying to do."
Also Read:
According to Bezos, there can never be any misalignment between customer interests and shareholder interests as long as we are providing the best customer service.
He ensured Amazon kept its brand image by providing quality service, fast shipping, and convenience for Amazon customers. Bezos created Amazon so that it aligned perfectly with human wants. Everyone who buys online wants the process to be as easy as possible and they want their order to arrive as soon as possible.
"We have over 3000 employees and over 4 million square feet of distribution centre space and those are things I am very proud of because, with that distribution centre space and half a dozen distribution centres around the country, it allows us to get product close to customers so that we can ship it to customers in a very timely way which improves customer service levels. That is what we are about."
Bezos said the company was ready to open as many square feet of physical space and hire as many employees to serve its customers.
"To service customers, absolutely, and we will do it as rapidly as we can."
First Published: Aug 29, 2019 12:46 PM IST
Check out our in-depth Market Coverage, Business News & get real-time Stock Market Updates on CNBC-TV18. Also, Watch our channels CNBC-TV18, CNBC Awaaz and CNBC Bajar Live on-the-go!
BJP is planning to ban RSS, says Shiv Sena (UBT) chief Uddhav Thackeray
May 18, 2024 8:01 PM
Punjab Lok Sabha elections: Complete list of Congress candidates
May 18, 2024 4:08 PM
Punjab Lok Sabha elections: Check full list of AAP candidates and constituencies
May 18, 2024 12:59 PM
PM Modi, Rahul Gandhi election rallies in Delhi today: Here are the routes to avoid
May 18, 2024 11:28 AM