SBI resolves 'technical glitch', restores online services
The SBI said that banking services get affected due to network traffic and technical issues. However, the issue stands resolved, and the digital services are live and restored.
The State Bank of India (SBI) on Monday said it has resolved the 'technical glitch' due to which its digital services were disrupted, affecting user services such as Internet banking, UPI transfers and even its YONO app, for a few hours.
"We regret to inform you that due to a 'technical glitch', some of our digital services were impacted for few hours on April 3, 2023. However, the issue stands resolved, and the digital services are live and restored. We apologise for the inconvenience to our valued customers. The bank is always working toward implementing measures to prevent such occurrences. We thank you for your patience and continued trust in SBI," the bank said in a statement.
According to customers, all the online services offered by the SBI were reportedly down due to problems in the bank’s servers since morning on April 3. Several users took to Twitter to express angst over the outage and the delay in online transactions.
Responding to a Twitter user, earlier in the day, the bank said that its server gets affected due to network traffic and technical issues. However, it is working towards providing "seamless Branch Banking and other Digital Services to its customers".
We understand your concern. Due to some network traffic and technical issues faced by the telecom service providers or some other technical issues, the Banking Services in a Branch gets interrupted and the server of our Digital Services gets slow down. We are repeatedly (1/3)
— State Bank of India (@TheOfficialSBI) April 3, 2023
"We are repeatedly working towards providing seamless Branch Banking and other Digital Services to our customers. We seek kind co-operations of our customers in this regard. In case of any persistent issue, please share the details with us via DM along with screenshot of the error. We look into the issue and revert," it added.
The user identified as Suvasish Banerjee had tweeted complaining that the server of the bank is down almost everyday. He said that the bank could have used the holiday on April 4 to repair the server, than today.
@TheOfficialSBIRegret to say SBI Server is down almost everyday, SBI is not bothered about that, SBI could have repaired server on 04th April,2023 on a bank holiday due to Mahavir jayanti, we are having problem in transaction, Rgds. - Suvasish Banerjee
— SUVASISH BANERJEE (@SUVASISHBANER11) April 3, 2023
The website Downdetector which tracks outages globally also reported the incident on Twitter.
User reports indicate State Bank of India (SBI) is having problems since 9:19 AM IST. https://t.co/jchuWT1qKY RT if you're also having problems #StateBankofIndia(SBI)down
— Down Detector India (@DownDetectorIN) April 3, 2023
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Another user wrote, “Dear @FinMinIndia @RBI , Servers of SBI are not functioning properly since 31st March. Today is the 4th day and the site/apps are completely down since the morning. Is this a cyber attack on the bank or just the usual Acche Din? Need answers, consumers are taking huge losses.”
Dear @FinMinIndia @RBI , Servers of SBI are not functioning properly since 31st March. Today is the 4th day and the site/apps are completely down since the morning. Is this a cyber attack on the bank or just usual #achedin ? Need answers , consumers are taking huge losses.
— Prasad Vedpathak 🇮🇳 (@prasadvedpathak) April 3, 2023
A user tweeted tagging SBI's official handle, "@TheOfficialSBI What is wrong with SBI from the past two days YONO app not working, I download it again but seems like SBI forget that they have an app name YONO and YONO lite which is not functioning properly.”
@TheOfficialSBI What is wrong with Sbi from the past two days yono app not working, i download it again but seems like sbi forget that they have an app name Yono and Yono lite which is not functioning properly pic.twitter.com/ikTpiUlTvO
— Shubhanshu Khatana (@shubhanshu_g_) April 3, 2023
While the YONO app showed that the problem is because of Internet connectivity the user also shared the screenshot of the Internet speed.
A user wrote that he is in hospital and unable to use any of SBI services. He wrote, "SBI, All online services not working. I am in the hospital and unable to pay my bills."
#SBIAll online services not working 🤬
I am in hospital and unable pay my bills.🤬— Vijay Prakash (@vjgotit) April 3, 2023
However, the bank issued a circular earlier, informing its customers that the Internet banking, YONO App and UPI services will be suspended on April 1 for three hours due to the bank closing activity.
(Edited by : Sudarsanan Mani)
First Published: Apr 3, 2023 2:30 PM IST
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