ICICI Bank customer accuses manager of siphoning off ₹16 crore from her account: Here's what happened

The fraud came to light in January when a new bank employee offered better returns on her money, and she discovered that her fixed deposits had vanished.

ICICI Bank has suspended the accused branch manager pending investigation and lodged a complaint with the Economic Offences Wing (EOW) of the Delhi police.

“Our customers are our utmost priority, and we are wholeheartedly dedicated to safeguarding their interests. In this case too, we will ensure that the customer’s financial interests are protected. In fact, we have communicated to the customer that we are ready to transfer the disputed amount of ₹9.27 crore (she has already encashed a fixed deposit of ₹2 crore) to her account with a lien, pending the outcome of the investigation," the bank said in a statement.

The lender further mentioned that they had consistently sent transaction details to the customer's registered mobile number and email id since the accounts were opened a few years ago.

"She alleged that the mobile number and email ID of her account were changed without her knowledge. However, our records indicate that notifications regarding both changes were sent to her original mobile number and email address which were registered with the Bank. Furthermore, the new number is listed on the website of a company owned by the customer herself, the bank said.

This incident follows another case earlier in the month where a branch manager and aides at ICICI Bank in Rajasthan were accused of duping depositors of billions of rupees.

In that case, the bank acted swiftly, and the spokesperson emphasised that none of the customers had lost any money.