Zerodha, a prominent brokerage firm, faced a technical glitch on Monday, November 6, that left some of its users unable to view their executed orders in the order book. The company promptly acknowledged the issue and provided an update through their official channels.
On the social media platform X, previously recognised as Twitter, Zerodha reported this technical problem affecting their trading platform Kite. They revealed that due to an intermittent issue, some of their users have been experiencing difficulties in viewing their executed orders in the order book.
The firm assured users that the executed orders are being updated on the positions page and they are actively working on resolving it.
Due to an intermittent issue, some of our users are not able to see executed orders in the orderbook. However, the executed orders are updated on the positions page. We're working on fixing this.https://t.co/5boQLw3VzU
— Zerodha (@zerodhaonline) November 6, 2023
This technical hiccup created a wave of frustration among the platform's users, with several complaints surfacing. Users reported that their order positions were not being displayed in the aftermath of executed trades.
One user expressed, "No positions visible, no orders visible, no fund balance visible now."
Another user highlighted an ongoing issue with the Order Management System, saying, "I've placed an order using the APIs, but it's not visible in the orders tab. This has been a recurring issue, and it's quite disappointing."
It's not squaring off
— Bidyut Biswas (@BidyutBiswasLTI) November 6, 2023
People moved away from Full-service brokers to #Zerodha for better tech. I have always staunchly supported, but these technical issues are becoming more frequent guys. People have their hard earned money riding on the dependability of your platform.
— Kshitij Malve 🇮🇳 (@KshitijAMalve) November 6, 2023
This incident is not isolated, as on October 31, Zerodha experienced similar problems with its order book. Users found their order positions not being reflected in net positions after executing trades.
In related news, fintech startup Groww has recently surged past Zerodha to become the top brokerage firm in India. According to NSE data as of September 2023. Groww boasted around 66 lakh active investors, surpassing Zerodha, which had around 64 lakh users at the same time.
(Edited by : Amrita)
First Published: Nov 6, 2023 10:38 AM IST
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