Stockbroking platform Zerodha’s mobile app Kite was not working on several devices while prices were not updating on many others as the markets opened on Thursday morning.
#zerodhadown trended on Twitter within minutes as thousands of users took to the microblogging site to post screenshots of the issues they were facing.
Zerodha shared an update on its website by 9:21 am to say that the issue with its Kite mobile app had been resolved.
“Some of our users may not be able to see live feeds on the Kite mobile app. We are looking into this and will have this fixed shortly. Please use Kite web in the meanwhile. The order placement is unaffected,” the firm said.
While a few Twitter users said if the Zerodha glitch didn’t happen, they would not have suffered losses, others appreciated the platform for fixing the issue in a matter of minutes.
However, several users said they were contemplating switching to other platforms like Angel One or Finvasia to trade.
#zerodha kite down since morning. I was about to loss huge money today. @zerodhaonline Why you guys are not taking care of technical issues overnight? #zerodhadown #indianstockmarket :(
— Sanjoy Dey (@iamsanjoydey) August 11, 2022
@zerodhaonline aise position mai loss hua to zerodha dega kyaRefresh bhi nai ho raha pic.twitter.com/xIKs5GtiSo
— ११ बोटांचा हरी (@Harish738785) August 11, 2022
Angel one..Finvasia..Use any of them..
— Desi Banda (@ManWithZero) August 11, 2022
Lovely green for the day. If Zerodha glitch didn’t happen, could have touched 26k. pic.twitter.com/IThTXnYlJe
— Mathmagician (@NaniPruthviraj) August 11, 2022
Well in just 12 minutes of market opening the issue has been resolved …#zerodha team 🙌🏻 pic.twitter.com/CM3KDUCYhS
— Vivek Kumar (@vivekkumar1054) August 11, 2022
Some demat accounts with the stockbroking site were recently hacked. But the platform's founder Nithin Kamat said in a Twitter thread that hacking accounts would become difficult from September 30, when one-time passwords, time-based one-time passwords (TOTPs) and biometric logins would become mandatory.
Earlier in November 2021, users faced difficulty in trading due to a technical glitch on Zerodha’s trading platform. The brokerage house faced customers' ire as they complained prices and trading froze on its platform during the trading hours.
As per reports, as of March 2022, Zerodha constituted around 17.42 percent of the total market share of the active clients registered on the National Stock Exchange.
First Published: Aug 11, 2022 10:39 AM IST
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