homemarket NewsSingapore Airlines picks Tata Communications to enhance customer experience, employee productivity

Singapore Airlines picks Tata Communications to enhance customer experience, employee productivity

Tata Communications reported a 58% decline in its net profit at ₹221.3 crore for the September quarter.

Profile image

By Shloka Badkar  Nov 7, 2023 11:33:16 AM IST (Published)

Listen to the Article(6 Minutes)
2 Min Read
Singapore Airlines picks Tata Communications to enhance customer experience, employee productivity
Tata Communications on Tuesday announced a multi-year agreement with Singapore Airlines to transform the latter's communications and collaboration tools for better employee productivity and an enhanced user experience.

Share Market Live

View All

The company and Singapore Airlines have been working together for the last five years, the former said in a stock exchange filing, adding that the Tata Communications IZO SDWAN enables Singapore Airlines with intelligent customer call routing to their global customer service centres.
Additionally, Tata Communications MOVE powers the airline's pilot and cabin crew collaboration platforms. "MOVE global intelligent cellular connectivity facilitates a swift and secure exchange of critical flight and passenger data on pilots and crew tablets, leading to expedited flight turn-round and enhanced on-time performance while achieving significant cost savings compared to a traditional data roaming solution," the exchange filing stated.
Last week, CNBC-TV18 reported that Scoot, the low-cost subsidiary from the Singapore Airlines stable, could expand its list of destinations in India. At present, the airline operates from six cities in India — Chennai, Amritsar, Coimbatore, Tiruchirappalli, Thiruvananthapuram and Visakhapatnam.
Tata Communications reported a 58% decline in its net profit at ₹221.3 crore for the September quarter. In the corresponding quarter last year, Tata Communications posted a net profit of ₹534.26 crore, the company said in a regulatory filing. A CNBC-TV18 Poll had predicted a profit of ₹325 crore for the quarter under review.
The total revenue in the second quarter e stood at ₹4,872.5 crore during the period under review, up 10% against ₹4,430.74 crore in the corresponding period of the preceding fiscal. CNBC-TV18 Polls had predicted revenue of ₹4,860 crore for the quarter under review.
Shares of Tata Communications were trading 0.7% lower at ₹1,724.45 apiece.

Most Read

Share Market Live

View All
Top GainersTop Losers
CurrencyCommodities
CurrencyPriceChange%Change