These are the 6 consumer rights every Indian should know about

On National Consumer Day, here is a look at the six consumer rights in India.

The right to safety means the consumer’s right to be protected against the marketing of goods and services that are hazardous to life and property. The goods and services availed by the consumer should not only meet their immediate need but also cater to their long-term interests. Consumers should insist on checking the quality of the products before purchasing. They should give preference to quality-marked products such as ISI, AGMARK, etc.

This right ensures that the consumer is informed about the quality, quantity, potency, purity, standard and price of goods and services purchased. This protects the consumer from unfair trade practices.

All consumers have to right to accessibility to a variety of products and services in the market at fair prices.

With the Right to be Heard, a consumer’s interest is given proper consideration at appropriate forums. The right also ensures that the consumer is represented in various forums formed for the consumer's welfare.

 

Every consumer has the right to claim redressal against unfair trade practices or unscrupulous exploitation and demand a fair settlement in case of genuine grievances. For this, the consumers must make a complaint for their genuine grievances.

Consumers have the responsibility of being aware of their rights. The right to consumer education means the right to acquire knowledge and relevant skills to make him or her an informed consumer.