Restarting India: How shopping malls are going digital and partnering with startups to woo customers back

Ankit Mehrotra, Co-founder & CEO, Dineout added, “The post COVID era would see significant changes in malls from an operations perspective to comply with safe distancing measures within the mall. With our partnership, we are embarking our entry into retail space with inresto technology which will not only help in adjusting to the new demands but also managing the crowd and maintaining the social distancing within the food courts and in restaurants. Our product suite will ensure complete peace of mind for diners as they enjoy the exciting experience and create new memories at their favourite F&B outlets housed in DLF Shopping Malls portfolio.”

DLF is also relying on their in-house Lukout app to scan QR code through which customers will be able to browse through digital menus on their phones, reserve tables at restaurants, pre-order their meals thereby cutting the wait time at restaurants and food courts. User can also give feedback to restaurants so that they can dial up their service and even earn loyalty points digitally for their frequent visits.

Atul Rai, Co-founder of Staqu said, “As record cases surface all across the globe, caution is going to be the watchword for businesses. We are delighted to partner with Dineout for the integration of JARVIS to DLF Shopping Mall security framework. Our tie-up will enable Dineout's F&B partners across DLF Shopping Mall by enforcing  COVID-centric safety measures seamlessly. JARVIS can conduct everything from mask detection to social distancing, real-time alerts, hygiene checks and audit reporting. It will be a strong deterrent against COVID-19 and ensure a proactive approach rather than a reactive one”.

Restaurants within the DLF Shopping Malls portfolio will be integrated with AI-powered video solutions from Staqu which will render specialised analytics on restaurant operations and bring the live feed to the diners helping them monitor safety parameters in the kitchen. A live stream of the kitchen proceedings will also be available to the end customer on the Dineout app and assure them of the hygiene compliance and sanitization standards. This will help reinforce consumer confidence, thereby increasing quality footfalls to the restaurants.

These services will start with DLF Prmenade, but will be soon available at DLF Cyberhub, Horizon Plaza, DLF 5 and DLF Mall of India in the coming time.