Zomato clarifies it transfers 100% tips to their delivery partners

Regarding the timeline, the company said the tips are transferred as and when they are received. The food aggregator said that all of all the tips they get, 80 percent are transferred within 60 minutes to the delivery partners' bank accounts and 92 percent of them are credited within 24 hours. "We are working with our banking partners to ensure we hit 100 percent here, at the earliest," Zomato said.

Zomato also shared some statistics with regards to the customers tipping the delivery agents:

On an average, 5 percent of the daily orders include a tip. On Diwali, the same increased to 6.3 percent.

Customers tip Rs 27 on an average

Last month, a total of 8,652 delivery partners received tips worth over Rs 1,000

Zomato also said it actively informs delivery partners of who tipped them, when they would receive it and a notification is sent when the tip is credited. Additionally, for the delivery partner to reciprocate gratitude, we have small nudges throughout the tip journey to thank customers, both online and offline.

"Currently, of all the delivery partners who get tips, "Eighty-eight percent of them click on the ‘thank you’ pop-up to show gratitude to customers," the blog post added.