CARS24 Financial Services partners with Credgenics to streamline collections process

The integrated platform includes various modules that cover the end-to-end collections lifecycle and enables the team at CARS24 Financial Services to drive higher operational efficiency, provide personalised service to customers and scale operations rapidly at ease, the companies said.

While catering to both pre-due and post-due stages, the Credgenics platform has enabled the transformation from a traditional approach to a data-oriented model that leverages workflow automation, integrated communications and advanced ML capabilities.

Commenting on the partnership, Ruchit Agarwal, Co-Founder & Chief Financial Officer at CARS24, stated, "Our collaboration with Credgenics for the enablement of digital debt management processes is supporting our mission to provide a more seamless debt financing experience for our customers."

Rishabh Goel, Co-Founder and CEO of Credgenics, added, "The Indian car financing landscape has undergone a significant transformation, driven by a robust emphasis on digitization. Our collaboration with CARS24 Financial Services exemplifies the influential role of digital transformation in the financial services sector."