Baggage blunder: IndiGo asked to carry fewer passengers on Delhi-Istanbul route

“Airlines across the world face challenges due to headwinds in winter months. It’s for the airline to decide the optimum mix. A forced restriction could disturb the route economics as lower capacity on offer may not mean increased fares to recover the costs for what is the longest route in IndiGo network,” aviation analyst Ameya Joshi said.

On September 15, the airline left the luggage of all its passengers in Delhi and passengers were shocked when they were informed about it after the flight landed in Istanbul.

“Unfortunately due to the exceptionally heavy headwind, we had certain payload restrictions on a few fights to Istanbul which lead to offloading of a limited number of checked-in baggage. In light of these limitations, we have upgraded our aircraft and adjusted the payload as long as the prevailing wind conditions remain, so all the left behind baggage will be carried today. We regret the inconvenience caused to our passengers," IndiGo had said on September 16.

Several passengers expressed their anger and disappointment at this via tweets on micro-blogging platform Twitter.