Couple sue Vistara for ₹2.7 crore after hot beverage spills on their daughter

The family is seeking damages for the bodily injuries sustained by their daughter, along with medical expenses incurred in Frankfurt, Germany, and other consequential reliefs.

The parents allege that instead of taking responsibility, the airline issued a statement on a social media platform, confirming the incident but falsely placing the blame on the child. The family disputes Vistara's assertion that the incident resulted from "the child’s playful behaviour".

According to the parents, the incident not only caused serious medical injuries to the child but also inflicted severe mental agony and harassment upon the family. They allege that Vistara failed to provide any explanation for its crew's negligence, carelessness, and professional misconduct, including a violation of DGCA norms and guidelines on the temperature at which liquids are served on board a flight.

The court was informed that even after deboarding in Frankfurt, the child and her mother were left in an ambulance and taken directly to a hospital from the runway, without any representative or officer from the airline accompanying them or providing further instructions.

The parents further assert that Vistara did not attempt to reach out or offer assistance to the family after the incident. They further allege that Vistara's lack of contact for over 30 hours prompted them to navigate the medical system, arrange accommodation, and make necessary arrangements for their child's urgent medical treatment in a foreign country independently.