Airport chaos: Civil Aviation minister lays out a plan to address delays, flyer inconvenience

In a bid to alleviate the mounting chaos at major airports across the nation, Civil Aviation Minister Jyotiraditya Scindia on Tuesday (January 16) announced a strategic plan aimed at addressing delays and minimising passenger inconvenience.

The multifaceted approach includes the establishment of 'War Rooms' at six key metro airports, an immediate ramp-up of CISF personnel, and the implementation of stringent Standard Operating Procedures (SOPs).

Taking to X (Formerly Twitter), Scindia emphasised the urgency of the situation, particularly in light of fog-induced disruptions that have been plaguing air travel in recent days.

In view of the fog-induced disruptions, Standard Operating Procedures (SOPs) on mitigating passenger inconvenience were issued yesterday to all the airlines.
1. In addition to these SOPs, we have sought incidence reporting thrice daily for all the 6 metro airports.2.… https://t.co/346YXjxGdH— Jyotiraditya M. Scindia (@JM_Scindia) January 16, 2024

The minister highlighted the issuance of SOPs to all airlines, specifically targeting the mitigation of passenger inconvenience during unforeseen circumstances.

Also read: Chaos unleashed: Beyond flight delays, it was Black Sunday for commuters at Delhi Airport

Key components of the plan include:

Incidence reporting: Airlines operating at the six metro airports will now be required to submit incident reports thrice daily, providing a real-time overview of challenges faced by both passengers and airline staff.

Monitoring and reporting: The Directorate General of Civil Aviation (DGCA) directives, SOPs, and CARs (Civil Aviation Requirements) will undergo rigorous monitoring and regular reporting to ensure compliance across the aviation sector.

'War Rooms' implementation: Specialised 'War Rooms' will be set up by both airports and airline operators at the six designated metro airports. These facilities will serve as command centres to swiftly address and resolve any issues related to passenger inconvenience.

CISF manpower boost: Adequate personnel from the Central Industrial Security Force (CISF) will be deployed around the clock to ensure the safety and security of passengers at airports.

Runway upgrades: Runway 29L at Delhi Airport has been upgraded to CAT III operational status, enhancing the airport's capacity to handle flights during adverse weather conditions.

Future runway projects: Plans for the operationalisation of Runway 10/28 as CAT III at Delhi Airport are underway after a scheduled re-carpeting project.

(Edited by : Pihu Yadav)

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Airport chaos: Civil Aviation Minister lays out a plan to address delays, flyer inconvenience

Jyotiraditya Scindia took to X to share a plan which will include ‘War Rooms’ to be set up at 6 metro airports to address passenger inconvenience with immediacy and ramping up CISF personnel, among other methods.

By Anand Singha Jan 16, 2024 4:39:00 PM IST (Published)

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