China’s most famous entrepreneur broke years of silence about Alibaba Group Holding Ltd. with a call to arms for employees, following years of brutal government punishment and strategic missteps that cost the e-commerce pioneer its place as leader of the country’s tech industry.
Jack Ma, the once-outspoken billionaire who stayed out of public view after clashing with Beijing, took to an internal message board to urge Alibaba to “correct its course” and lauded rival PDD Holdings Inc., which has been swiping market share. He expressed confidence that the 2,20,000-plus staff can return to their success of the past with determination and hard work.
“Every great company is born in a winter,” Ma wrote in response to a staff post. “The people willing to reform for the future, and the organizations willing to pay any price and sacrifice, are the ones that are truly respected.”
Once the most valuable company in China, Alibaba has fallen far behind games and social media leader Tencent Holdings Ltd. Alibaba’s market valuation has tumbled from more than $850 billion three years ago to about $190 billion. It’s in danger of being eclipsed by PDD, an e-commerce upstart that reached $176 billion with a successful expansion abroad.
It’s not clear whether Ma has been given explicit approval from authorities to resume a more public role — or whether he simply couldn’t stay silent any longer about the company’s strategy given its many problems. Ma ceded his role as chief executive officer before Alibaba’s initial public offering in 2014, leaving day-to-day management largely to his lieutenants since then.
“This intervention is particularly significant given that we haven’t heard him address anything related to the company for over three years,” said Duncan Clark, author of Alibaba: The House That Jack Ma Built and chairman of investment consulting firm BDA China. “He has always been seen as the ultimate voice, moral authority within the company, including speaking the truth that others dare not.”
Beijing targeted Alibaba as part of a broad crackdown on the most powerful companies in the technology industry, pushing them to reform their practices and refrain from leveraging their platforms to dominate emerging businesses. That left Alibaba distracted and struggling to respond to competitive threats from the likes of PDD and ByteDance Ltd., the parent of TikTok and Douyin.
“The reorganization was a huge move, but the second half of that is, show me who’s running what,” said Jeffrey Towson, a partner at TechMoat Consulting. “Where are the most innovative e-commerce moves coming from? ByteDance and PDD. Who has the next-generation leadership in place? ByteDance and PDD.”
It’s unclear where Ma saw the most pressing need for change, but his unusual memo suggests the co-founder felt the need to address the troops. Ma this month hit the brakes on a plan to reduce his stake in Alibaba, as the stock price was not at a level he was happy with.
Ma’s Alibaba comments came hours after PDD reported stellar financial results. The company, founded by billionaire Colin Huang, surged 18% after reporting a stronger-than-anticipated doubling in revenue, driven in part by the surging success of hit US shopping app Temu. Alibaba, in contrast, has tried and failed for years to build a truly substantial business outside of China.
“Congratulations to Pinduoduo for their decision-making, execution and efforts of the past years,” Ma wrote in his post.
Clark suggested that Ma’s reemergence may be an optimistic sign for Alibaba’s future.
“This is a positive development for the company, which clearly needs a reset after its botched spinoff,” he said. “Perhaps this suggests that the Chinese government is keen to see the company — which symbolized the start of the big tech crackdown — improve its fortunes now that the priority is clearly shifting to growth, consumption, restoring investor and private sector sentiment.”
