The Department of Consumer Affairs will soon bring out a policy paper to check fake reviews for e-commerce websites.
Speaking to CNBC TV18, the department's Additional Secretary Nidhi Khare said that the committee headed by her to check fake and paid reviews for e-commerce websites has already conducted several rounds of discussions and is deliberating on the inputs received from various stakeholders.
Khare, who is also serving as the Chief Commissioner of the Central Consumer Protection Authority (CCPA), informed that the Delhi High Court order to restore collection of service charge by restaurants has already been challenged but refused to comment on the sub-judice matter.
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In view of several complaints received by the department from consumers on repair of white goods, automobiles and electronics; she said that a committee has been set up on the "right to repair" framework which is holding wide discussions with all stakeholders.
She elucidated that the committee has found that 4 distinct sectors will require different parameters for the "right to repair", stating that there should be provisions for self-repair, repair through 3rd party or through authorised repair shops so that consumers are able to fully enjoy the products they purchase.
Calling for a responsible attitude by the industry, Khare stressed on Prime Minister Narendra Modi's vision to build a circular and sustainable economy with an ecosystem centred around the 3Rs: reduce, reuse, recycle.
She added that the CCPA is working in collaboration with various authorities and ministries which are looking at the issue of EV fires.
First Published: Aug 4, 2022 7:31 PM IST
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