The Mumbai airport's Terminal 2 had a computer system malfunction on Thursday, December 1, which caused check-ins to be delayed and may have affected flight takeoff schedules as well. T2, one of Chhatrapati Shivaji Maharaj International Airport's two terminals, mostly handles international flights but also serves domestic flights.
"Due to the server down at Mumbai International Airport, the crowd is slightly more than normal. The crowd is being managed well and there is no chaos as manual passes are being issued," Central Industrial Security Force (CISF) at Mumbai International Airport said.
"Our passengers are requested to allocate additional time for check-in and also to kindly connect with their respective airlines, owing to a temporary network interruption outside the airport due to on-going development work in the city," according to a spokesperson for Mumbai International Airport.
"Our teams are present on ground and manual processing has been initiated to facilitate all passengers. We sincerely regret the inconvenience and thank our passengers for their understanding," he added.
According to DIG Shrikant Kishore of the Central Industrial Security Force, there is a massive queue at all counters. He informed that damage to the optical fibre cable was the cause of the system outage.
Many Twitter users posted pictures and videos of the crowds.
System crash at #MumbaiAirport @airindiain #allairlines Crazy crowd and long queues. Expect delayed flights and more… pic.twitter.com/3ImGgmjUYy
— Kiwi (@kiwitwees) December 1, 2022
Due to the server down at #Mumbai International #Airport,the crowd is slightly more than normal@CSMIA_Official #Mumbai pic.twitter.com/qaxjklssdN
— Indrajeet chaubey (@indrajeet8080) December 1, 2022
The sheer timing of you placing your bag for check in and all systems going down at that exact moment at Mumbai Airport @CSMIA_Official! 😶
Complete standstill and this is how we begin the weekend!— Ritu Mittal Mukherjee (@ritu__mukherjee) December 1, 2022
Air India replied to one of them, saying. "Our team is working diligently to minimize the inconvenience."
We understand that delays are certainly uncomfortable. Our team is working diligently to minimize the inconvenience. They'll be in touch with you for further updates.
— Air India (@airindiain) December 1, 2022
Some of the steps taken by Mumbai Airport during the situation:
(Edited by : Shoma Bhattacharjee)
First Published: Dec 1, 2022 6:54 PM IST
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